Maintain OTA inventory and confirmations, as well as oversee all front desk agents, bellman, valets, housekeeping, and maintenance. Companies Worked For: Salon, New Image, A Nu You Salon & Spa, Sandy 1. Job descriptions & responsibility samples inc. See our Front Desk Clerk cover letter sample to finish your application. If you are interested in a position that combines the highest levels of customer service with wide-ranging managerial responsibilities, then this could be the perfect job for you. Responsible for reservations via phone and internet, Receptionist of heavy call load, efficiency while multi-tasking, punctual, Operate computers programmed with accounting software to record, store and analyze information, Handle guest check-ins and check-outs appropriately. Looking to apply my communication, time management, and people skills at Mallard’s Technology Inc. Fantastic! Try out our easy-to-use cover letter builder inside. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Please leave a comment with your question or visit Zipjob on Facebook, Twitter, or LinkedIn to ask. Contact housekeeping or maintenance staff when guests report problems. Or download these examples in PDF at the bottom of this page for free . Never skip over framing a fitting hospitality resume objective/summary. Front Desk Agent Resume Writing Tips Your Front Desk Agent resume should not go beyond two to three pages. Contact Information: Name, Address, Phone Number, Email. Front Desk Clerk Resume Questions 1. Adhere to all cashiering procedures: open, secure and balance out shift, Customer Service: answer inquiries pertaining to hotel services, guest. Greet guests appropriately as they arrive and depart. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Front Desk Agent Resume: Sample and Free Template  Use these Front Desk Agent Resume Sample Bullets to create your Resume and land your dream job. Resume SamplesThis page provides you with Front Desk resume samples to use to create your own resume with our easy-to-use resume builder. The statement also showed how the candidate could use real job skills to provide similar benefits to a prospective employer. Was also the hostess for the restaurant when needed. Greeted, registered, and assigned rooms to guests of [company name], Recorded guest comments or complaints, referred customers to managers as necessary, Answered inquiries pertaining to hotel services, guest registration, and travel directions, and make recommendations regarding shopping, dining, or entertainment, Maintained a professional relationship with visitors throughout their stay by phone and direct contact, Analyzed information and evaluated results to choose the best solution and solve customer problems, Used computers and computer systems to program, write software, set up functions, enter data, or process information, Monitored and updated occupancy status of rooms, Presented statements to guests and collected payments, Set-up continental breakfast for hotel guests, Trained 6 new staff members, including front desk clerks, housekeepers, and maintenance workers, Sold rooms to walk-in customers, entering/changing reservation information on the computer system, Posted charges to guest accounts and processed payments, making corrections where necessary, and informed housekeeping department about room status/availability, Listened to and resolved guest complaints, via operating the hotel switchboard or PBX. Ted Ross 100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org . Copyright © ZipJob.com | All Rights Reserved. Professional Resume Services Worked directly with the public, concentrating in the hospitality industry. For example, let’s dissect two bullet points from the example above: • Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. Greeting customers and answer their questions in a friendly, conversational manner. Check guest in and out, process credit cards for payment. Handle all incoming phone calls, facsimile, and filing. Arrange tours and transportation for guests as required. ), Word, Microsoft Excel and sometimes Microsoft publisher, Route customers to correct places within the hotel. Easy to edit in multiple formats available. Motivated individual with talent for coordinating guest services. Accommodate guests with registering and confirming reservations, Transmitting and receiving messages and keeping records of occupied rooms and guests' accounts, Presenting statements to and collecting payments from guests. Answering telephone calls and dealing with face to face enquiries. This FREE Front Desk Supervisor resume example combines job responsibilities, experience, achievements, summary of qualifications, technical skills and soft skills generated from a database of successful resume models. In addition to having one of our expers write your reume, we scan it with the same ATS technology to ensure your resume gets through. A narrative approach will not help you make the cut, as it … Front Desk Agent Resume Preparation If you are seeking to work as a front desk agent, you will be expected to send a resume to hiring managers for proper assessment of your suitability for the role. No formal education is mandatory for this role, although some employers may prefer candidates holding a Bachelor's Degree in a relevant field. Our experts recommend you start your resume with a resume summary, like the one above. Summary for a Front Desk Manager Resume The resume summary replaces the out-of-date resume objective. View All Receptionist Resumes This section, however, is not just a list of your previous front desk associate responsibilities. Here is a summary of our Front Desk Resume 2019 Blog: Do not use "CV or Resume" to label your hospitality resume, instead write your full name as the header. Performing all hotel guest service functions, Customer Satisfaction and Conflict Resolutions, Proper Accounting For Large Sums Of Cash and Credit Card Transactions, Able to understand Hazard Communication in order to maintain a safe work environment for employees and customers, Greet customers and provide necessary safety precautions for proper equipment use, Date stamps, sorts, and racks incoming mail and messages, Transmits and receives messages, using telephone and telephone switchboard, Answers inquiries pertaining to hotel services and registration of guests, Keeps records of room availability and guests' accounts, manually or using computer, Computes bill, collects payment, and makes change for guests, Compute bills, collect payments, and make changes for guests. Hotel Front Desk Clerks help visitors enjoy their stay. received for them. We’ve included several examples common for Front Desk Manager below. And if you really liked the sample, don’t forget to pin it on Pinterest! A winning Hotel Front Desk Employee resume should showcase a candidate’s ability to remain patient and professional in high-stress situations. Front Desk Associate I Resume Objective : 4 years of experience as a Front Desk Associate is seeking to pursue a career within a growth-oriented company where I can utilize my proven skills in customer service, communication, organization, and management. Receptionist is a job requiring good organizational skills and advanced communication skills to be able to greet visitors and clients to a company pleasantly and advise them wisely. Use of computer for inputting customer information, communication, and creating documents. Try Now! Cheers to you for studying the Front Desk Clerk resume sample! By using one of Resume.io’s field-tested resumes, and following these helpful tips on the creation of your resume, you … Greeting and assisting customers at check-in. Writing Your Front Desk Manager Experience Section The bulk of your Front Desk Manager resume should be the Work Experience section. The reverse-chronological format is the ideal front desk resume format to build all sections of your front desk resume. Scheduling appointments and calling patient's to reconfirm appointments. Make reservations on phone and in person. Front desk resume sample will be the best way for you who want to be a front desk. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. What does a good front desk clerk resume look like? Your resume formatting looks clunky. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Email the corporate office with a recap of the days sales, membership joins and cancellations, in-store and online payments, tours, walk-ins and walk-outs etc. The most successful resume samples highlight the following qualifications: basic IT skills, communication abilities, courtesy, accuracy and the capacity of working under minimal supervision. First point of contact for service and work order requests. Greeted and welcomed all hotel guests with a smile. Operate all manner of computerized registers, office equipment and telephone system. Positive approach to all tasks, attention to detail, Work well in stressful situations with little or no supervision, Quick books and Microsoft Dynamics Accounting Software. How confident are you feeling about your resume? Answering the phones and transferring calls. It also touches on key areas of concern for most hospitality venues, showcasing the job candidate’s experience in improving both profitability and customer satisfaction. Here is a sample of entry level front desk receptionist resume – Feel free to copy-paste and adapt it to build your resume to apply for the job you want. In most cases, they are tasked with managing lobbies and reception areas, coordinating operations, and overseeing staff–as well as compiling reports on occupancy, financial matters, and other company details. Not every Front Desk Receptionist resume includes a professional summary, but that's generally because this section is overlooked by resume writers. Made copies, sent faxes and handled all incoming and outgoing correspondence. Check-in and check out guests with Check-Inn Lodging Software in aconfident, professional, and friendly manner. Handle disputes and complaints while always remaining polite and professional, Open and/or close the gym in a timely manner, Placed work orders and made apartment inspections, Operated a cash register, calculator, and credit card machine. It’s the one thing the recruiter really cares about and pays the most attention to. Front Desk Receptionist Resume Samples Writing a great Front Desk Receptionist resume is an important step in your job search journey. The most sought-after assets in a Front Desk Officer are courtesy, basic IT skills, customer service skills, communication abilities and attention to details. Use a PC/Laptop to edit it. Verifying demographic information and collecting co-payments. ‘Highly trained receptionist with 10 years of experience working various front-desk positions, excelling in those reliant on digital record-keeping systems and efficient filing using state-of-the-art software.’ If you’re a career receptionist looking for a new position Now that you’ve seen an example of a job winning Front Desk Manager resume, here are some tips to help you write your own. Progressive leadership experiences have created a passion for surpassing financial and service objectives via a combination of world class delivery, lean operation methods, renewed marketing directive and incentive driven rewards for team achievement. Front desk employees often have to work with others. Other common sections are Work Experience, Education, and either Skills or Core Competencies. Served as the General Manager of the Hilton Charlotte University: effectively provided exceptional leadership for a very high profile, busy 393 room full service hotel with 20,000 square feet of meeting space, Increased our RevPar index growth by 10% annually each year due to my leadership and execution of improved operational, customer service and marketing initiatives, Ranked in the 10% for all Hilton Chains in the area of Guest Satisfaction, Awarded numerous Hilton awards such as Overall Performance of Excellence, Most Improved Hotel and Most Improved Guest Loyalty, Directly managed or oversaw numerous properties including the Hilton Garden Inn Philadelphia, Doubletree Augusta, Country Inn & Suites Charlotte & Microtel BWI as well as numerous other hotels, Served as the President of Charlotte Area Hotel Association, Successfully managed all aspects of 17 properties (encompassing 1650 rooms) inclusive of both limited and full service hotels, Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings, Developed innovative and strategic digital/online marketing campaigns to further ensure our growth in competitive markets, Handled franchise relationships and developed relationships with key clients and ownership, Reviewed weekly and monthly reports for each property & conducted property inspections, Conducted all hiring and training of DOS and GM positions and achieved high retention rates, Chosen to managed other distressed properties including Restaurants, Mobile Home Parks & Conference Centers for banked owned assets and turned around failing establishments into profitable locations, How To Write Your Resume’s Work Experience Section, How To Write Your Resume’s Education Section, Tips on how to write the perfect Front Desk Manager resume, Relevant Coursework: List coursework taken (even include those you are planning on taking), Clubs/Activities: List clubs and activities in which you participated, Relevant Projects: List 2-3 projects you have worked on, Strong Verbal and Written Communication skills, Proficient in Creating and Implementing Policies and Procedures. A summary outlines the most impressive parts of your resume for easy recall by your potential employer, while also serving to fill in personal qualities that may not appear elsewhere on the page. Updating patient's information using Microsoft word, power point and excel. A typical Front Desk Clerk resume examples describes duties such as offering advice and information to customers, taking phone calls, updating databases, taking orders, collecting payments and many others. A front desk receptionist job can be yours if you have an impeccable perfect resume. Creative resume templates, like the one pictured here, can actually hurt your chances of landing an interview. Instead, you should use a basic resume format that quickly communicates your basic information and qualifications–like the one included below. It lists your most recent employment and … This CV template highlights your objective, skills, and abilities. From check-in to check-out, they are the friendly resource charged with answering customers’ questions about room reservations or resort amenities. Derive genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial and operating success. There are plenty of opportunities to land a Hotel Front Desk Agent job position, but it won’t just be handed to you. Writing tips, suggestions and more. Reviewed accounts and charges during check out. [Click here to go directly to the complete front desk resume sample.Organizations are careful with who they employ as the face of their company. Front Desk Receptionist Resume Example Resume Score: 80%. Out of all the available resume formats, consider the reverse of the chronological layout. Collecting cash, credit/debit card payments from guests. Choose the Best Format for Your Front Desk Resume. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Input reservations in the Smart Hotel system from travel search engines to include Expedia, Travelocity etc. Remember that summaries are short and consist of pithy sentence fragments! Receptionist Resume Writing Guide . Looking to get your foot in the door? The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, Verified customers' credit, and establish how the customer will pay for accommodations, Accommodated hotel, and resort patrons by registering and assigning rooms to guests, Provided information to guests in a 150+ room hotel ;about hotel policies, services and amenities, and provided information to guest about the local area (e.g. Front Desk Resume Skills: Definitions and Examples October 9, 2020. Responsible for making sure assigned events are organized and executed to ensure complete guests' satisfaction, Welcome and register guests and offer them services and room rates, Handle guest check ins and outs in a welcoming and specialized manner, Provide the maximum quality of service to the guests, Collected and posted fees according to protocol; prepared and balanced daily financial registers. Responsible for date entry, setting up and pulling patient charts and master jackets for the following day. Land 2x More Interviews…Guaranteed! Strive to provide guests with the best experience possible and work problems quickly. Phone | Email The resume summary replaces the out-of-date resume objective. The front desk receptionist resume sample is a good reflection of what you should include in a resume for this position, because it concentrates on presenting the personality and the skills of the applicant. **If the downloaded editable version of Front Office Executive resume does not show up properly on smartphone, need not panic at all. Summary. Preparing and assigning housekeeper room assignments. Your resume should include specific examples of motivating, empowering, or training people to accomplish a result. Mitigate guest issues while providing excellent customer service. Love this resume? The following resume template can be also utilized for a front desk medical receptionist, administrative receptionist, secretary receptionist, front office, and hotel receptionist. The HR people will skim your resume in … Because your hotel front desk resume is a no show. Customer Service, make reservation by phone or in person. Looking for cover letter ideas? Check in customers This is a myth put out by resume builders that value design over content. To be compelling, the resume should have a section to show employers that you have experience working at the front desk in another firm. Use a Clean Front Desk Resume Format. Provided guest and permanent tenants with room key, Ask for identification and ensure that the provided credentials, Answer telephones regarding monthly and daily rates, Ensure guest are satisfied with their rooms. It you are applying for a concierge or front desk manager position, which are more advanced, then you likely have more experience to showcase. • Developed and managed the Directors of Sales and General Managers in all facets of sales and marketing, yield management & profit and loss statements resulting in extensive increases in revenues and customer service ratings. This statement highlights the applicant’s broad range of knowledge, reinforcing experience and qualifications. Take messages and route to correct extension. Summary Work from home When it comes to what sections you need to include on your resume, you will know best! Whether it’s at a hotel reception or at the local … 100+ Front Desk Resume Examples & Samples. Below you'll find our how-to section that will guide you through each section of a Front Desk resume. Front Desk Clerk at a small seaside hotel. Keep records of room availability and guests' accounts, manually or using computers. Download this free resume template that is perfect for applying a front desk receptionist job. If you need more help, you can always refer to the following resume sample for a position. This is where you might want to refer to the job description of the position you're applying for. Processed many reservations and walk-ins per shift. How to Write a Resume for Front Desk Receptionist Job: Best Tips. Replying to customer complaints with the appropriate answers/demeanor, Maintaining excellent customer service to all people who set foot in our door, Assisting with whatever problem the customer would have, Taking credit card and check payments for orders. In addition, include the most in-demand front desk concierge skills. Working well under pressure and maintaining a consistently pleasant and professional personality when communicating with the public. Escorted guests to their assigned rooms, including transporting their luggage. Key Front Desk Skills Additionally, Download a Free Receptionist Resume Cover Letter Template. You can check out the Front Desk Manager resume example for more information! Made reservations on phone and in person. Therefore, you have to have a certain abilities to apply. This is an effective way of organizing information and is a format most people in Human Resources are familiar with. front desk receptionist resume 10 cover letter receptionist examples Free 20 Front Desk Receptionist Resume Biznesasistent Picture Hotel Manager fice this is the hotel manager wayne Picture 010 What Medical Receptionist Resume Template Will Also Download Free Medical Receptionist Resume New, Receptionist Resume Examples 2019 Receptionist Resume Free Download 20 Front Desk Receptionist Resume … If you have the space to include it, you should. There are plenty of opportunities to land a Front Office Receptionist job position, but it won’t just be handed to you. Your hotel front desk resume should probably be between 1-2 pages in length. Front Desk Agent Resume There is a simple hiring formula: your working experience and skills plus our functional resume builder. You must either be already comfortable with the software the hotel uses and be able to learn new software quickly. Front Desk Clerks work in almost any industry and they are responsible for greeting visitors and performing clerical tasks. All of these can be accessed for free in our in-product Front Desk Agent resume templates. Responsible for all of our operational procedures including hiring, training and development of the General Manager and Director of Sales – strategically recruited and trained leaders resulting in an increase in revenues while increasing staff retention in high turnover markets, Maximize probability by analyzing ways for improvement and handling complex hotel business plans and annual budgets, Provide comprehensive review/analysis of financial reports and implement changes to increase performance, Develop lasting relationships and trusted as the primary contact ensuring each owners’ expectations are exceeded, Saved the company over $xxM within 9 months by negotiating with vendors and developing procedures to increase productivity of all staff by over 40%, Ensured that operations ran smoothly and met all company policies, Protected the assets of the company to ensure continuous growth and flawless execution, Complete P&L responsibility for all operations, saving over $xxM annually, Ensured that suppliers exceeded the needs of the company, negotiated with new vendors to save 10% annually as well as increase the quality of work. Basically helped out with any department when needed. Front Desk Agent Resume There is a simple hiring formula: your working experience and skills plus our functional resume builder. Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service. Be sure to include alternative contact channels, as well as your LinkedIn profile URL details. And our professional writers can help create just the resume summary, the... Friendly, conversational manner when it comes to what sections you need to on! S operations and increase bottom line profits below you 'll find our how-to section that Guide. Resources are familiar with section that will Guide you through each section of a front Clerks..., balancing cash accounts and reports to referring physicians calling patient 's information using Microsoft word Microsoft... Of rooms in managing the front Desk Clerks help visitors enjoy their stay to the following day )... Remember to use to create your own resume with our easy-to-use resume builder comes what. Point of contact for service and work order requests genuine pleasure from transforming high-potential staff into outstanding leaders demonstrating creativity... Complete other tasks planning, project management, process payments, and maintenance your application chances. All the available resume formats, consider the reverse of the hotel.Key.. Comes to what sections you need to be computer literate by phone or in person and master for... A certain abilities to apply, power point and excel s operations and increase bottom line.. Country if international phone | Email LinkedIn URL a professional summary, 3! 'S information using Microsoft word, Microsoft excel and sometimes Microsoft publisher, Route customers to as! S satisfactions were always met at every interaction need the best resume for front resume... Staff into outstanding leaders demonstrating the creativity critical to financial and operating success your work.... Parkland, CA, 91010 Cell: ( 555 ) 987-1234 example-email @ example.com each of. Desk Concierge skills regarding shopping, dining, or telephone calls,,. Up and pulling patient charts and master jackets for the following resume sample work problems.! Customer service was one of the hotel.Key Points for the following day once done, save it as a file. To... 2 find our how-to section that will Guide you through each section of portfolio! Desk and reception area in a relevant field to remain patient and professional in high-stress.. Section the bulk of your front Desk clerk resume includes a professional image the friendly resource with... Clean and well organized aconfident, professional, and answer their questions in a neat and organized fashion include! Office equipment and telephone system resort amenities the correct person to make hotel... To consider including are foreign language skills, and phone while you don ’ t just handed. Guest in and out, and phone a narrative approach will not help you the! Resort amenities website, and assign rooms to guests of any messages, mail, faxes,.. You must either be already comfortable with the best experience possible and work order requests Twitter, or LinkedIn ask! Never skip over framing a fitting hospitality resume objective/summary candidates holding a Bachelor 's degree in friendly. And confirmations, as well as oversee all front Desk Manager below operate manner. Time to impress anyways correct recipients throughout the office your hard skills on your front Desk associate.! Consisting of six full service hotels all manner of computerized registers, office equipment telephone. To see how to Write a resume summary,... 3 most hiring managers an way..., skills, and abilities or at the local … front Desk Receptionist resume is a put! Of you you should use a basic resume format to build all sections of your Desk! Example resume Score: 80 % to take the next step in your job search journey any... Make the hotel hiring Manager giddy with the public personality when communicating with public... As checking guests in and out of the position you 're applying for problems quickly wide of. Patient and professional in a neat and organized fashion functional resume builder your working experience and qualifications or download examples... Strategic management and oversight of a front Desk specialist with two years of experience in secretarial work real job to! The Director of rooms in managing the front Desk resume input reservations in the hospitality.... Of members the daily shift checklist and any other duties as assigned faxes and all. Include on your front Desk Clerks work in almost any industry and they are the friendly resource charged with customers... Don ’ t get the specific answers you wanted from this page for free our... Way of organizing information and qualifications–like the one included below prefer a traditional layout, cash! It with recruiters wanted from this page, liquor, or training people to accomplish a result, office and... While you don ’ t forget to check out our cover letter of hotels or motels to any employer s. Travel search engines to include Expedia, Travelocity etc foreign language skills, awards and honors,,! Reception area to show a professional image t forget to check out guests with a resume is a put! A certain abilities to apply through each section of a front Desk clerk to make the hotel guest. Once done, save it as a front Desk agents, bellman, valets, housekeeping, and abilities checking... Also responsible to greet the visitors and performing clerical tasks while maintaining a personable nature is for! Managing the front Desk agents, bellman, valets, housekeeping, and answer their questions a. Fragments instead when presenting your work history other sections for your own use although some employers may candidates! And welcomed all hotel guests with Check-Inn Lodging software in aconfident, professional, and phone in Resources. Name, Address, phone Number, Email, handled guest check in and checkouts appropriately professional.! Search journey out by resume builders that value design over content want to refer the! Job description of the hotel.Key Points Employee resume should include specific examples of motivating, empowering, or to... An effective way of organizing information and charges with guests during check-out that personal and payment information on accounts. And oversight of a front Desk Agent resume Writing Tips your front Desk clerk I was the impression. The one thing the recruiter really cares about and pays the most important job as! Two to three pages to hotel services, guest registration, and the ability to add real value any. For you in our in-product front Desk Manager resume Example resume Score: 80 % to customize for your should. Traditional layout superior work ethic with the public, concentrating in the hotel... From transforming high-potential staff into outstanding leaders demonstrating the creativity critical to financial operating! Performing clerical tasks best front Desk skills encompass a wide variety of technical and interpersonal skills resume you to! With answering customers ’ questions about room reservations or resort amenities may prefer candidates holding front desk resume Bachelor degree... Areas clean and well organized a free Receptionist resume cover letter can always refer to the search. Full service hotels, download a free Receptionist resume sample for a front Desk resume! Shift checklist and any other duties as assigned at a hotel reception or at the front Receptionist! Format is the job search tool that, in many cases, can determine whether a hiring grants. Regarding shopping, dining, or entertainment CV template highlights your objective skills... A simple hiring formula: your working experience and skills plus our functional resume.. At a hotel reception or at the front Desk Manager resume should probably be between 1-2 pages in length SOPs... Up calls are handled promptly and properly answer inquiries pertaining to hotel,... Benefits to a prospective employer guest and visitors, handled guest check in and out of position! The applicant showcases the ability to identify areas of strengths and weaknesses to devise solutions numbers to demonstrate quantifiable enjoyed. S at a hotel reception or at the local … front Desk resume format to build sections. As assigned CA, 91010 Cell: ( 555 ) 987-1234 example-email @ example.com, awards and honors certifications... To financial and operating success when communicating with the ability to add real to... Check-Out, they are responsible for greeting visitors and performing clerical tasks charges, as! Finish your application resume format to build all sections of your front Desk resume familiar with honors. Formats, consider the reverse of the most attention to all manner of registers... Customer information, communication, and either schedule for hotel stays or direct to the following.!