Make sure you have a pillow that suits you and your new mattress. Allow at least one month for your body to get used to the mattress and for the mattress to get used to your body. Specifically, you only have 14 days after your purchase to return items via the mail, or home pickup for large items. Exchange items at any IKEA store by bringing your merchandise, photo ID, receipt (or online order confirmation) and the card that you made the purchase with. ; The price tag at IKEA is your friend. Either way, if you need help with a product, or just want to return your purchase for a 100% refund, find out how to do it here. Please note that due to physical distancing guidelines still in effect will be operating with fewer workstations and wait times will be longer than usual. Your local IKEA store reserves the right to refuse a refund and offer an exchange or IKEA gift card only if the return criteria is not fully met. You will be responsible for covering the shipping fee. Official policy states that IKEA will accept returns up to a year after purchase (as long as family card was swiped at the till, otherwise 3 months) as long as the product is in resalable condition, including packaging. Return new and unused items, and if possible, the packaging with proof of purchase for a full refund. STEP 1: Please check the hours of operation at your local store, STEP 2: Upon arrival please proceed to the designated Returns & Exchange door and await further instruction from our Returns & Exchange greeter. We thank you for your patience and understanding. The “Love it or Exchange it” policy does not apply to sofa-bed mattresses. If you’re not completely satisfied, or simply just change your mind, you can return your products within 365 days. STEP 1: Please check the hours of operation at your local store. We do not offer products for rent or for temporary use. Bring your ideas to life with rewards, inspiration, discounts and a few surprises along the way. It takes time for you and your new mattress to get used to each other. We have made some changes to facilitate your product return or exchange. We will give you a full refund by the same method as your original payment for products that are returned with proof of purchase in new and unused condition and, if possible, the packaging. This policy is in addition to your statutory rights. To avoid long wait times, IKEA encourages customers to take advantage of its 365-day return policy and return or exchange products at a later time. If you cannot make it to a store, no problem! After this period, you can still return products up to 90 days from delivery to any store. So if after a while you discover that it is too firm, too soft or too something else just bring the mattress back and we will be happy to offer you a onetime exchange for another. I wanted to return a £15 rug from a £65 order. Small items You can request to return a small item purchased online using the small items returns request form. After 14 days, you’ll have to return online purchases to the IKEA warehouse. If your purchase has something missing, or you just feel the product doesn’t fit your home. The IKEA website uses cookies, which make the site simpler to use. IKEA reserves the right to refuse returns or offer an exchange or refund card only to anyone where IKEA, in its sole discretion, suspects abuse of its return policy. It's important to us that you're happy with your IKEA purchase. Find out more about browser cookies. It is important to us that you love your new mattress so that’s why we give you 365 days to be sure you're compatible. Government photo ID may be required. You may exchange your mattress once within 365 days if you don’t love it, provided that it is not dirty, damaged or abused. I called at 10am when that store just opened (Ikea … Note: Items bought in-store CANNOT be returned via the mail or online. Additional Information . Simply take your mattress back to the IKEA store together with your proof of purchase and we will help you find one that suits you better. They were able to provide some information regarding pick-up returns ($25/big item, don't need to disassemble furniture), but to schedule the pickup, I got transferred to the local store, and i was on line for 2 hours. We want your IKEA experience to give 100% satisfaction. You have 365 days to return or exchange your product. Too small? You need to keep hold of your receipt to return to IKEA but you have up to 365 days to do this. If lost, IKEA can find it using your debit card, credit card, or gift card number; Refunds are given in the amount of the lowest selling price over the past calendar year; The original packaging is not necessary, but it’s a good idea to keep it for your own sake; You may return … I need to return a large item and want to schedule a pickup with Ikea. Additional or different terms and conditions may apply in relation to the returns of products that are being recalled by IKEA for quality and/or safety reasons. The terms & conditions of our 25 year warranty and the care instructions can be found in our warranty brochures. When you've found your perfect match, you can sleep easy for years to come with our free 25-year warranty. We may refuse the return or offer an exchange or refund card only if the returns criteria are not fully met. For smaller item returns (FedEx or UPS can pick up) simply fill out the return slip (pdf) and send the package(s) back to your closest IKEA store location with the slip and a copy of the receipt or order confirmation included. IKEA's return policy in its U.S. stores is straightforward: You can return furniture, housewares, and just about anything that isn't custom (like cut fabric and countertops) or an as-is item with a receipt within 90 days for a full refund. For large item returns (where we will need a truck to pick it up) contact us and we will setup a pickup! If you have already taken delivery, you can arrange to return within 14 days for a full refund on the products. If you still need to return or exchange your product, please follow the steps below. This service is not available in all areas. Please note that initially, your new mattress can seem a bit too firm. Assembled products may be returned provided your merchandise is not found to be dirty, stained, damaged or abused. Find out more about browser cookies. You can ship smaller items by FedEx or UPS back to the store. Large items are major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 40". It came with * of the l... Online ordered a large ikea order for delivery. Present the IKEA customer service representative with your receipt (or proof of purchase) along with your ID. Be sure to keep your online receipt or packing slip to make the return go smoothly.

how do i return a large item to ikea

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